Terms and conditions

End-user consumers who purchase select new LG and LG STUDIO branded appliances at qualifying retailers in the 50 U.S. states, D.C., or P.R., and registers their product via the LG ThinQ app during the Program Period (defined below), will be eligible to receive the specified LG 1 year extension of the manufacturer’s limited warranty.

Except as otherwise required by law, this promotional offer is limited to select appliance models. To qualify for this program offer consumers must:


App customer journey:

  1. Purchase an eligible appliance model during program period starting April 16, 2020 through July 22, 2020
  2. Download and create an account using the LG ThinQ App
    1. Connect appliance to WiFi
    2. Customer registers the product and,
    3. Uploads proof of purchase
    4. Customer submits a claim for validation and receives a text and/or email confirming submission
    5. An email confirming the extended limited warranty and providing further information will be provided


Desktop customer journey:

  1. Purchase an eligible appliance model during program period starting April 16, 2020 through July 22, 2020
  2. Customer goes to the promo page at www.LG-promos.com/ProactiveCare
  3. An overview of the program details and a “Get Started” checklist are provided
  4. Customer is instructed to download and create an account using the LG ThinQ App
    1. Connect appliance to WiFi
    2. Customer registers the product and,
    3. Uploads proof of purchase
    4. Customer submits claim for validation and receives a text and/or email confirming submission
    5. An email confirming the extended limited warranty and providing further information will be provided


Registration for the 1 year extended limited warranty must be completed no later than by 11:59 PM Pacific Time on August 22, 2020. Omission of the sales receipt or other requested information (i.e., serial numbers) may delay or stop the processing of this promotional offer. No group or organization requests will be honored. Requests for fulfillment to PO Boxes will not be accepted. Purchased merchandise must not be returned or else warranty reward will be subject to forfeiture. Extended 1 year manufacturer’s limited warranty offer is non-transferable and extends to the original purchaser only. Qualifying retailers may utilize this offer in combination with additional package offers including product bundles with LG Electronics models. Illegible or incomplete requests will not be honored. Promotional offer void where prohibited, taxed or restricted by law. Online purchases from internet auction sites or purchases of refurbished or reconditioned merchandise are not eligible for this promotional offer. Promotional offer is not valid on free, giveaway, or other complimentary promotional merchandise. Valid only in the fifty (50) states, District of Columbia and Puerto Rico.

LG Electronics U.S.A., Inc. is not responsible for late, lost, mutilated, stolen, misdirected or postage-due requests or mail, computer system, phone line, hardware, software or program malfunctions, or other errors, failures or delays in computer transmissions or network connections that are human or technical in nature.

Please see the privacy policy located at http://www.lg.com/us/general/privacy.jsp for details of LG Electronics U.S.A., Inc.’s policy regarding the use of personal information collected in connection with this promotional offer. LG Electronics U.S.A., Inc. reserves the right at its sole discretion, to disqualify any individual (and all of his or her claims) who tampers with the claim submission process

Please allow 6 to 8 weeks for processing, or as otherwise required by law. To check qualifying retailers and track your claim, please visit www.LG-promos.com/ProactiveCare.

Track My Claim

Track the progress of your claim by entering your Claim ID and Email Address