How it works
Purchase
Purchase a new LG or LG STUDIO qualifying product from a qualifying retailer between April 16th and July 22nd, 2020.
You can view the qualifying products on the Qualifying Products page.
Claim
Download the LG ThinQ™ app and register your new product to redeem the offer.
Upon successful LG ThinQ™ App registration, click Get Started to submit your claim for a 1 year limited extended warranty within 30 days from the date of your purchase.
You will need to provide the below details:
Read our Terms and Conditions to get more detail about the promotion.
Reward
Receive your 1 year limited extended warranty approval via email including further instructions about the LG Proactive Customer Care program.
Questions?
Visit the Promotional Support Page for Frequently Asked Questions & Contact details.
Check the progress of your claim at any time by using the Claim Tracker on this website.
Read our Terms and Conditions for more information
Physical Copy/In Store Purchase:
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.
Digital Copy/Online Purchases:
Print and Scan as detailed under physical copy/ in store purchase
Save your proof of purchase to your computer ready to upload
Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.
General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 10Mb.
If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.
